Black dot appearing in my front camera. Not on screen but on the image itself.

[hb2Od0x]

Hello everyone, 

I have a Samsung Note 20 ultra and as of yesterday my front camera has a black spit. Its not on the screen itself. It's literally on the camera like if I am on a video call the other person can see it and it's visible on my pictures. It wasn't there yesterday. I do not have a screen protector and there doesn't seem to be anything in the samara lens.... wouldn't know how something could get into the phone either since it hasn't been wet or anything. Any ideas? 

 

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how upsetting it is to find a black dot appearing in your photos. 

Here is a link with some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001350

Also, try testing the camera while in Safe Mode to see if there is an app interfering with the camera. https://www.samsung.com/us/support/answer/ANS00062983/

If you are still experiencing the black dot after completing all the steps, service would be recommended. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html