Monday in
I am trying to change some settings in my camera app. But everytime I select the gear icon, the screen "resets" back to the camera app. I have cleared cache, stopped the app, deleted and reinstalled.
yesterday in
Hello, Welcome to the Community. We understand how frustrating it is for the camera app to "reset" when trying to change the settings.
Have you tried opening the app settings while in Safe Mode? https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode
If you are still unable to open the app settings, it is recommended to submit an error report in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
We also recommend backing up the phone and doing a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
Let us know if this helps.
never-displayed
