I am not able to receive texts from one contact

qb376 · ‎02-09-2023

I am not able to receive texts from one contact, I can receive phone calls and images but text are the only thing not going through. I have checked and they are not blocked on calls or messages. This just started yesterday. How can I fix this?

Samsung_Moderator · ‎02-09-2023

Hello, We know how frustrating it is when you are unable to receive text from one of your contacts.

You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Dutch68 · ‎02-09-2023

Make sure you check if this contact is set to MMS instead of SMS. If set to MMS you only receive MMS (pictures) switch to SMS.

qb376 · ‎02-09-2023

Where can I check if they are MMS?

Samsung_Moderator · ‎02-09-2023

Hello, We know how frustrating it is when you are unable to receive text from one of your contacts.

You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

I am not able to receive texts from one contact

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