Visual Voice-mail not downloading messages

[Pr1ncessCull3n]

What is wrong with visual voice-mail app? It's no longer downloading my messages. I can go into the app and see old messages.

I already contacted the carrier. I did a network reset on my phone, they did one in their system. I have done a force stop and I have refreshed in the app but just get an error message. I have restarted my phone, put it on airplane mode etc. This isn't a carrier issue because I'm still getting my text messages.

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[Robin621k]

Just a couple of questions

Who is your carrier?
What phone are you using?
Do you keep Data on?

[Pr1ncessCull3n]

Galaxy Note 20 ultra
Spectrum
Yes

[Haaaannny]

That happened with my older Samsung phone. Out of nowhere. But I recently got a new phone, and it hasn't happened yet. 'Fingers crossed' 🤞 🤞

[Samsung_Moderator · Accepted solution]

Hello Pr1ncessCull3n, Welcome to the Community. We understand how frustrating it for visual voicemail to not work correctly.

Here is a link for troubleshooting Spectrums's app: https://www.spectrum.net/support/mobile/spectrum-mobile-voicemail-troubleshooting

Have you cleared the app cache and data? https://www.samsung.com/us/support/answer/ANS10001372/

You can also submit an error report to provide feedback to Samsung. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If you are still experiencing concerns with the app, we recommend reaching back out to Spectrum, as they are responsible for this service.