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Original topic:

CHARGING CABLE OVERHEATING 🚨🚨 notification

(Topic created: 09-28-2022 12:33 PM)
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jack747383
Halo
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Galaxy S Phones

I keep getting this obnoxious notification that my charging cable is overheating?? Its not even actually not even warm! Neither is the phone itself. How do I silence this? 

PLEASE this notification is very loud and obnoxious and I cant figure out how to silence it. Is it possible? If you know how to disable these alerts please tell me!

Before anyone tells me to cool the phone, again, the phone and cable arent even warm! 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, We understand how annoying this notification is. It is important to make sure that you are using an approved charging cable and block when charging the phone. We also recommend making sure there is no damage to the cable.

One step we recommend is clearing the cache partition of the phone. You can follow the steps provide by T-Mobile here: https://www.t-mobile.com/support/devices/recovery-mode-wipe-device-with-keys

If you are still receiving the notification, try testing the phone in Safe Mode to see if a 3rd-party app is causing the notification. https://www.samsung.com/us/support/answer/ANS00062983/

A final step of troubleshooting is to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

If the notification continues after completing these steps, we recommend having the phone serviced an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, We understand how annoying this notification is. It is important to make sure that you are using an approved charging cable and block when charging the phone. We also recommend making sure there is no damage to the cable.

One step we recommend is clearing the cache partition of the phone. You can follow the steps provide by T-Mobile here: https://www.t-mobile.com/support/devices/recovery-mode-wipe-device-with-keys

If you are still receiving the notification, try testing the phone in Safe Mode to see if a 3rd-party app is causing the notification. https://www.samsung.com/us/support/answer/ANS00062983/

A final step of troubleshooting is to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

If the notification continues after completing these steps, we recommend having the phone serviced an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html