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‎09-28-2022 12:33 PM in
Galaxy S PhonesSolved! Go to Solution.
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‎09-28-2022 01:06 PM in
Galaxy S PhonesHello, We understand how annoying this notification is. It is important to make sure that you are using an approved charging cable and block when charging the phone. We also recommend making sure there is no damage to the cable.
One step we recommend is clearing the cache partition of the phone. You can follow the steps provide by T-Mobile here: https://www.t-mobile.com/support/devices/recovery-mode-wipe-device-with-keys
If you are still receiving the notification, try testing the phone in Safe Mode to see if a 3rd-party app is causing the notification. https://www.samsung.com/us/support/answer/ANS00062983/
A final step of troubleshooting is to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the notification continues after completing these steps, we recommend having the phone serviced an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎09-28-2022 01:06 PM in
Galaxy S PhonesHello, We understand how annoying this notification is. It is important to make sure that you are using an approved charging cable and block when charging the phone. We also recommend making sure there is no damage to the cable.
One step we recommend is clearing the cache partition of the phone. You can follow the steps provide by T-Mobile here: https://www.t-mobile.com/support/devices/recovery-mode-wipe-device-with-keys
If you are still receiving the notification, try testing the phone in Safe Mode to see if a 3rd-party app is causing the notification. https://www.samsung.com/us/support/answer/ANS00062983/
A final step of troubleshooting is to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the notification continues after completing these steps, we recommend having the phone serviced an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html