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Original topic:

Contacts app on Mother's phone not showing addresses

(Topic created: 04-27-2022 07:05 PM)
Paulakparker
Asteroid
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Galaxy S Phones
My elderly mother had problems with her S10 Plus, and I finally had to do a factory reset. After going through the set up, I opened her Contacts app. Each contact only had the name and phone number. There wasn't the "View More" to add addresses, etc.

Any idea what I can do to remedy this issue?

1 Solution


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Solution
Charkatak
Black Hole
Options
Galaxy S Phones
Maybe you need to updates apps. Look for app updates on Galaxy store app.

Additionally check to see if you are using Samsung contacts app and not a third party version.

Also open contacts, then tap on 3 lines to go to menu, then gear icon and scroll down to about contacts and this will show you if there is an update available.

You can also create a temporary contact name and see if you can add address.

Here is how it looks on my screen Screenshot_20220427-193238_Contacts.jpg

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4 Replies
Charkatak
Black Hole
Options
Galaxy S Phones
When you are in contacts app, tap a name and at the bottom tap Edit, then you will see view more on the next screen

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Paulakparker
Asteroid
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Galaxy S Phones
Charkatak, thank you for your response. I tried that; no 'view more.'
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Solution
Charkatak
Black Hole
Options
Galaxy S Phones
Maybe you need to updates apps. Look for app updates on Galaxy store app.

Additionally check to see if you are using Samsung contacts app and not a third party version.

Also open contacts, then tap on 3 lines to go to menu, then gear icon and scroll down to about contacts and this will show you if there is an update available.

You can also create a temporary contact name and see if you can add address.

Here is how it looks on my screen Screenshot_20220427-193238_Contacts.jpg

Paulakparker
Asteroid
Options
Galaxy S Phones
Charkatak, thank you again. I kept trying different things and something worked. The "view more" with all the extra information is there.