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Fluid leaking from Charging port

(Topic created: 11-22-2022 01:19 PM)
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JN3
Constellation
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Galaxy S Phones
In the last 2 years I've had 3 cell phones leak a chemical poison on me from the battery charging port. It has made me very sick. 
It is a clear, translucent, smelly poison that burns. 
It makes my whole-body burn, nausea, headache, shortness of breath. It feels like everything has an electrical charge around me. It feels like chards of glass are moving through my body. I can't be around metal.
My doctors don't know what it is and can't help me. I can't clean it off anything. It doesn't fade away or wash away.
I've called repeatedly to find out what this is. 
How to clean it? 
What doctors treat it?
(2x S10+, 1x S9)

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  No device should be leaking fluid from the battery port. If this is happening, we advise immediately discontinuing the use of the device until a proper evaluation can be performed. 

 

 We do have a specialized team that would be happy to help you with this specific situation, seeing as you state the device is causing illness. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a callback.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  No device should be leaking fluid from the battery port. If this is happening, we advise immediately discontinuing the use of the device until a proper evaluation can be performed. 

 

 We do have a specialized team that would be happy to help you with this specific situation, seeing as you state the device is causing illness. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a callback.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html