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11-22-2022 01:19 PM (Last edited 01-02-2023 09:00 AM by SamsungJustin ) in
Galaxy S Phones
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11-22-2022 01:26 PM (Last edited 01-02-2023 09:05 AM by SamsungJustin ) in
Galaxy S PhonesHello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! No device should be leaking fluid from the battery port. If this is happening, we advise immediately discontinuing the use of the device until a proper evaluation can be performed.
We do have a specialized team that would be happy to help you with this specific situation, seeing as you state the device is causing illness. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a callback.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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11-22-2022 01:26 PM (Last edited 01-02-2023 09:05 AM by SamsungJustin ) in
Galaxy S PhonesHello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! No device should be leaking fluid from the battery port. If this is happening, we advise immediately discontinuing the use of the device until a proper evaluation can be performed.
We do have a specialized team that would be happy to help you with this specific situation, seeing as you state the device is causing illness. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a callback.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html