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Help! S10 Overheating, massive battery drain & randomly restarting

(Topic created: 08-30-2021 07:21 AM)
Squeaker2000
Constellation
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Galaxy S Phones
Since the new update in August, my phone has been using battery power & overheating like crazy. I would venture a guess that the random restarts are from it overheating, to help save the battery, etc. I've powered it off & on to restart it. I've cleaned and scanned the files (I can't remember hiw to clear the cache). & I've looked to disable all-time running apps, but know I'm missing the cause of this.
Last time this happened, there was a quickish fix for it, but I don't remember what it was. Any help or advise would ve appreciated.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I definitely understand how concerning this is. Clearing the cache partition can be especially helpful after an update. Here are the steps to follow: https://www.lifewire.com/clear-cache-on-samsung-s10-5182265 I am also including some additional steps you can try: https://bit.ly/3sYktby  If the phone continues to overheat and restart, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix, https://www.ubreakifix.com/samsung. For additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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1 Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

I definitely understand how concerning this is. Clearing the cache partition can be especially helpful after an update. Here are the steps to follow: https://www.lifewire.com/clear-cache-on-samsung-s10-5182265 I am also including some additional steps you can try: https://bit.ly/3sYktby  If the phone continues to overheat and restart, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix, https://www.ubreakifix.com/samsung. For additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.