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03-13-2020 09:51 AM in
Galaxy S PhonesI have an unlocked S20 Ultra on a Verizon prepaid plan. Everything works fine except I have no access to voicemail. When I try voicemail I get a "call cannot be completed as dialed" recording. If I try to activate visual voicemail, I get a "data network not available" message. I spent hours on the phone with Verizon last week with no result. The tech said sometimes these things happen with new phones, but that is not acceptable. He suggested I go to a post-paid plan, basically doubling my bill. Anyone else have (or solved) this issue?
Solved! Go to Solution.
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03-15-2020 07:18 AM in
Galaxy S PhonesSame issue here with my unlocked Samsung S20. I have a ticket opened up with Verizon currently so hopefully they get it working.
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03-15-2020 05:09 PM in
Galaxy S PhonesI would continue to work with your Carrier, as voicemail is a carrier provided feature.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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03-24-2020 11:23 AM in
Galaxy S PhonesI had the same issue until I was playing around in the settings of the phone app and turned on Wi-Fi calling.
1. Open the "Phone" app.
2. Click on the three dot vertical in the top right hand corner of the app.
3. Click on Settings.
4. Find "Wi-Fi Calling" and press on the toggle.
5. Enter in your address information.
6. After entering in your infomation try dialing "*86" and it should go to voicemail.
Let me know if this works for you, as it did for me.
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03-25-2020 04:47 AM in
Galaxy S PhonesExcellent! Thanks. I had already activated wi-fi calling but went through the process again, verified my address, and voicemail worked! Too bad the Verizon support people don't know about this - would have saved me a ton of time.
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03-25-2020 05:37 AM in
Galaxy S PhonesI actually discovered it with them yesterday while following up on my own trouble ticket.