I've had my S9+ for less than two weeks; but in that time, the Samsung Music app has stopped working. A few days ago, it began rapidly cycling through tracks whenever play was selected. No music played, and after quickly cycling through about a dozen tracks, it just stopped in pause mode. This happens whether I'm on shuffle or not, and whether I'm playing songs, albums, always. I've tried problem solving with Samsung Chat, including performing a factory reset, to no avail. The support specialist said it must be a "hardware problem," and recommended I mail the phone to Samsung. I'm about to uninstall and find a different musicmusi. Any ideas?
If it can't be easily repaired, is be interested in recommendations for a different free music app.
Sounds to me like there's a problem with your music files. Do you have some music files on your computer? If so, try this:
Take the SD card out of your phone Then connect your phone to your computer Copy a few songs to the internal memory of the phone Try to play these music files on your phone
DO NOT copy the files from the SD card.....I believe they are the problem.
The music files are on an external SD card. Almost all were filed there when the card was being used on Galaxy S5, my former phone. The card is now being used on my S9 Plus, where it worked fine with the app until a few days ago. I usually use the TRACKS tab on shuffle when I listen, but the behavior occurs on other tabs, as well, and when not on shuffle.
