Original topic:

Samsung My files keep deleting half and 1 star reviews to keep rating up.

(Topic created: 10-11-2024 07:55 PM)
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user5vU5CViEee
Cosmic Ray
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Galaxy S Phones
As mentioned, the new update is terrible and they have deleted my half star reviews 4 times. They ranged from polite to just a half star. No guide lines broken. 

The new move/copy function has cost me too much time at work to accept this. They need to fix it. 

Pre update, 2 clicks, move, then to fav/star folder front and center. Post update, 8 clicks digging through folders and sub folders. The fav/star is now useless. I have to move 60-80 files daily individually through out. (VERY time consuming since the fav/star does nothing)

Oh, and this is not a duplicate FYI (last post got taken down saying it was a duplicate. 
Thanks!
2 Replies
meself
Honored Contributor
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Galaxy S Phones
Best advice is leaving feedback
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Thank you for bringing this concern to our attention, with your Galaxy S device after the recent update. I understand how frustrating it can be when your phone isnā€™t performing as expected.

To help us investigate the problem and provide a solution, I recommend submitting an error report through the Samsung Members app. This will allow our team to analyze the issue more thoroughly. Hereā€™s how to do it:

Open the Samsung Members app.
Tap on Support at the bottom of the screen.
Select Send Feedback > Error Reports.
You can also go to the link here for the steps: https://www.samsung.com/my/support/apps-services/how-to-send-an-error-report-on-your-galaxy-device/
This will help us get a clearer picture and work towards a fix as quickly as possible.

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