Original topic:

Sim 1 not allowed

(Topic created: 01-14-2024 07:07 PM)
5344 Views
Shrooom
Constellation
Options
Galaxy S Phones

Hi, I have a galaxy s20 and it's been working fine but for some reason today it said that my sim 1 wasn't allowed. I could temporary fix it by turning the sim card off then back on but it says it's not allowed anywhere from a few minutes to half an hour later.

thanks

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello all, thanks for reaching out, and I can understand the frustration of your Sim not working properly. The first thing to try is seeing if a third-party application is responsible for this behavior, using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

You can also try resetting your network settings: https://www.samsung.com/us/support/troubleshooting/TSG01212956/

Clearing your device's cache partition can also help resolve this behavior: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

Next, you may need to perform a factory reset. Back up everything you wish not to lose prior: https://www.samsung.com/us/support/answer/ANS00062029/

If the above troubleshooting is not helpful, it would be best to reach out to your carrier for further assistance. If even the carrier is unable to resolve this behavior with your Sim card, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




View solution in context

0 Likes
Reply
2 Replies
Eve57
Constellation
Options
Galaxy S Phones
Hi, I had the same issue yesterday. It wasn't the sims but the phone. I had the galaxy s21 and had to get a new one. I was told at the TMOBILE that this was happening to a lot, and they have been getting clients with the same issue all week.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello all, thanks for reaching out, and I can understand the frustration of your Sim not working properly. The first thing to try is seeing if a third-party application is responsible for this behavior, using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

You can also try resetting your network settings: https://www.samsung.com/us/support/troubleshooting/TSG01212956/

Clearing your device's cache partition can also help resolve this behavior: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

Next, you may need to perform a factory reset. Back up everything you wish not to lose prior: https://www.samsung.com/us/support/answer/ANS00062029/

If the above troubleshooting is not helpful, it would be best to reach out to your carrier for further assistance. If even the carrier is unable to resolve this behavior with your Sim card, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




0 Likes
Reply