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ā10-16-2024 01:14 AM in
Galaxy S PhonesI recently had my Samsung Galaxy Note20 Ultra repaired (change lcd and battery) and have since encountered an issue where the Dolby Atmos feature is missing or not functioning properly. Before the repair, this feature worked flawlessly, but after getting the device back, I noticed the audio quality had changed significantly. I paid the full price for the repair, expecting everything to be restored to its original condition, but this important feature was either overlooked or removed.
To make matters worse, when I contacted customer service, I found them uncooperative, and they claimed the device had been thoroughly checked without any audio issues reported. Itās frustrating to feel like Iāve been misled, especially when I rely on Dolby Atmos for an enhanced audio experience.
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ā10-16-2024 06:35 AM in
Galaxy S Phones@egtp Where did you get your device repaired?
Was it an authorized Samsung repair center?
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ā10-16-2024 07:44 AM in
Galaxy S PhonesYeah absolutely, it is cost about $247 and got Dolby atmos removed for bonus
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ā10-16-2024 08:54 AM in
Galaxy S Phones
You are not seeing this in Sound Quality and effects when you go into settings?
Can you take a screenshot of what you see and post it?
To get to this page, go to settings and type in the search box Sound, click on it , scroll down to Sound Quality and effects, Dolby Atmos will be the first listed.
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ā10-18-2024 02:23 AM in
Galaxy S PhonesYeah, the settings are all correct, and Dolby Atmos is always turned on. The issue isnāt with the setting itself, itās the audio. Instead of the full Dolby Atmos experience, Iām only getting basic stereo soundāleft to right, like an old-school device. With Dolby Atmos, I expect audio to surround me from all directions, especially when in landscape mode (left, right, top, and bottom). But now, the top and bottom elements are completely missing!
The missing sound is especially noticeable when you hear itālike youāre missing out on part of the action. It feels like Samsung service accidentally misplaced part of my sound! š„²
Maybe itās floating around somewhere in the repair shop? I just want my immersive sound back.
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ā10-20-2024 11:35 AM in
Galaxy S Phones- Mark as New
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3 weeks ago in
Galaxy S Phones