Original topic:

The Dolby Atmos feature is missing or not working, and it was fine before the repair.

(Topic created: 10-16-2024 01:14 AM)
992 Views
egtp
Asteroid
Options
Galaxy S Phones

I recently had my Samsung Galaxy Note20 Ultra repaired (change lcd and battery) and have since encountered an issue where the Dolby Atmos feature is missing or not functioning properly. Before the repair, this feature worked flawlessly, but after getting the device back, I noticed the audio quality had changed significantly. I paid the full price for the repair, expecting everything to be restored to its original condition, but this important feature was either overlooked or removed.

To make matters worse, when I contacted customer service, I found them uncooperative, and they claimed the device had been thoroughly checked without any audio issues reported. Itā€™s frustrating to feel like Iā€™ve been misled, especially when I rely on Dolby Atmos for an enhanced audio experience.

6 Replies
JollyCello
Halo
Options
Galaxy S Phones

@egtp Where did you get your device repaired?

Was it an authorized Samsung repair center?

0 Likes
egtp
Asteroid
Options
Galaxy S Phones

Yeah absolutely, it is cost about $247 and got Dolby atmos removed for bonus

0 Likes
JollyCello
Halo
Options
Galaxy S Phones

Screenshot_20241016_114826_Sound quality and effects.jpg

 

You are not seeing this in Sound Quality and effects when you go into settings?

Can you take a screenshot of what you see and post it?

To get to this page, go to settings and type in the search box Sound, click on it , scroll down to Sound Quality and effects, Dolby Atmos will be the first listed.

0 Likes
egtp
Asteroid
Options
Galaxy S Phones

Yeah, the settings are all correct, and Dolby Atmos is always turned on. The issue isnā€™t with the setting itself, itā€™s the audio. Instead of the full Dolby Atmos experience, Iā€™m only getting basic stereo soundā€”left to right, like an old-school device. With Dolby Atmos, I expect audio to surround me from all directions, especially when in landscape mode (left, right, top, and bottom). But now, the top and bottom elements are completely missing!

The missing sound is especially noticeable when you hear itā€”like youā€™re missing out on part of the action. It feels like Samsung service accidentally misplaced part of my sound! šŸ„²

Maybe itā€™s floating around somewhere in the repair shop? I just want my immersive sound back.

 

Options
Galaxy S Phones
Yeah, same on S23 ultra. Made several complaints before banning me from here for awhile. Unfortunate to hear same problem on note 20 ultra.
TonyGeo
Asteroid
Options
Galaxy S Phones
Yes my galaxy s23 ultra that i spent a lot for. And especially for the sound quality specifically the dolby atmos that is now just garbage. Everything through bluetooth sounds tiny and far away almost muffled. Dialog is almost gone and it does not matter if I switch from auto /movie/music or voice all sounds the same. I also made complaints to samsung this very pressing issue. The response from samsung was that they are working on a fix and they made the engineers at dolby atmos aware of this issue. I hope the fix comes fast. Prior to the software update everything was perfectly fine no issues. I noticed that with my buds pro 2 and 3 it works well .
0 Likes