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Original topic:

Unable to use apps or Google but I can make calls

(Topic created: 05-01-2024 12:43 PM)
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Jtdimple
Constellation
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Galaxy S Phones

I can make calls but I have no signal for using apps or Google etc. Data is on and available.  I don't want to do factory reset. I have turn off, removed sim but nothing has worked. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello Jtdimple, Welcome to the Community! We know how frustrating it is when you are unable to use data on your phone. 

This article provides some troubleshooting steps that may help, such as resetting the network settings and testing the phone in safe mode: https://www.samsung.com/us/support/troubleshooting/TSG01001598

If you have completed all the troubleshooting and are still unable to use the apps on mobile data, you will need to reach out to your service provider for additional assistance, as they are responsible for this service.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello Jtdimple, Welcome to the Community! We know how frustrating it is when you are unable to use data on your phone. 

This article provides some troubleshooting steps that may help, such as resetting the network settings and testing the phone in safe mode: https://www.samsung.com/us/support/troubleshooting/TSG01001598

If you have completed all the troubleshooting and are still unable to use the apps on mobile data, you will need to reach out to your service provider for additional assistance, as they are responsible for this service.