JUMP TO SOLUTION Solved

Original topic:

White/blank screen! Help? S20 ultra 5g

(Topic created: 06-14-2024 10:14 PM)
495 Views
userHMFMoR0AQj
Constellation
Options
Galaxy S Phones

I got an update a few days ago and noticed that my screen would flicker ever so slightly. It did this once or twice and I didn't notice it again. Fast forward to today, my phone has been working great, no issues, then I turned on my flashlight and my screen went completely white. I can barely make out the screen so I don't know what to do as far as unlocking the phone and getting anything done. I really need some help.... Please! I'm having surgery soon and really need to have my phone. 

 
Also wanted to add-in haven't dropped, thrown, pitched off a cliff ,or karate kicked my phone at all and it is in great physical shape.
 
Thank you!
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, welcome to the Community, and thanks for reaching out about this. I can understand how frustrating it is to have a white, black, or blank display on your S20 Ultra, and would like to look into this further for you. 


If your phone or tablet displays only a blank, black, or white screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. This guide has troubleshooting that may can help: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html


View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, welcome to the Community, and thanks for reaching out about this. I can understand how frustrating it is to have a white, black, or blank display on your S20 Ultra, and would like to look into this further for you. 


If your phone or tablet displays only a blank, black, or white screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. This guide has troubleshooting that may can help: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html


0 Likes
Reply