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ā06-20-2024 08:23 AM in
Galaxy S PhonesFor the past few days since I did a system update both my Wifi and Bluetooth just keep turning off after like a minute or 2 of being turned on. Does anyone know if it could be caused by the update or did I screw something up? Also if anyone knows how to fix it I'd be more than thankful.
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ā06-26-2024 09:30 AM in
Galaxy S PhonesHello all, thanks for reaching out.
After a big update, I would recommend that you please try clearing the cache partition.
Turn off the device.
Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device
If you still have issues after this, try putting your device into safe mode to see if a third-party application is the cause. After a software update, if one of your applications is not compatible with the latest software version, it could affect your device. https://www.samsung.com/us/support/answer/ANS00062983
See if the symptoms persist in the safe mode - if you're still having issues regardless of save mode the next step would be a factory data reset: https://www.samsung.com/us/support/answer/ANS00062029/
If utilizing the troubleshooting above did not assist, please submit an error report. https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...).
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ā06-20-2024 09:45 AM in
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ā06-20-2024 06:50 PM in
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ā06-26-2024 09:30 AM in
Galaxy S PhonesHello all, thanks for reaching out.
After a big update, I would recommend that you please try clearing the cache partition.
Turn off the device.
Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device
If you still have issues after this, try putting your device into safe mode to see if a third-party application is the cause. After a software update, if one of your applications is not compatible with the latest software version, it could affect your device. https://www.samsung.com/us/support/answer/ANS00062983
See if the symptoms persist in the safe mode - if you're still having issues regardless of save mode the next step would be a factory data reset: https://www.samsung.com/us/support/answer/ANS00062029/
If utilizing the troubleshooting above did not assist, please submit an error report. https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...).