JUMP TO SOLUTION Solved

Original topic:

Wifi and Bluetooth turning itself off

(Topic created: a month ago)
685 Views
reheg
Constellation
Options
Galaxy S Phones

For the past few days since I did a system update both my Wifi and Bluetooth just keep turning off after like a minute or 2 of being turned on. Does anyone know if it could be caused by the update or did I screw something up? Also if anyone knows how to fix it I'd be more than thankful.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello all, thanks for reaching out.

After a big update, I would recommend that you please try clearing the cache partition. 

Turn off the device.
Connect To Computer or plug in USB-C Headphones  , Press and hold the Volume Up key and then press and hold the Power key .
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device

 

 

 

If you still have issues after this, try putting your device into safe mode to see if a third-party application is the cause. After a software update, if one of your applications is not compatible with the latest software version, it could affect your device. https://www.samsung.com/us/support/answer/ANS00062983 

 

See if the symptoms persist in the safe mode - if you're still having issues regardless of save mode the next step would be a factory data reset: https://www.samsung.com/us/support/answer/ANS00062029/

 

If utilizing the troubleshooting above did not assist, please submit an error report. https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...). 

View solution in context

0 Likes
3 Replies
toyota10
Halo
Options
Galaxy S Phones
Mine does too s23 ultra. Android auto and galaxy watch disconnects and reconnects randomly. Other day it did it at least 5 times. Honestly I'm getting sick of all the issues I've had with galaxy devices in the last few years phone tablet and watch that I'm seriously thinking switching to Apple
0 Likes
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello all, thanks for reaching out.

After a big update, I would recommend that you please try clearing the cache partition. 

Turn off the device.
Connect To Computer or plug in USB-C Headphones  , Press and hold the Volume Up key and then press and hold the Power key .
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device

 

 

 

If you still have issues after this, try putting your device into safe mode to see if a third-party application is the cause. After a software update, if one of your applications is not compatible with the latest software version, it could affect your device. https://www.samsung.com/us/support/answer/ANS00062983 

 

See if the symptoms persist in the safe mode - if you're still having issues regardless of save mode the next step would be a factory data reset: https://www.samsung.com/us/support/answer/ANS00062029/

 

If utilizing the troubleshooting above did not assist, please submit an error report. https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...). 

0 Likes