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userQrF5Mz3xQR
Asteroid

Galaxy S10 Plus Bluetooth Disconnecting

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Loving my S10 Plus, but the bluetooth keeps stopping while connected to my car. As soon as I awaken the phone it will connect back. Didn't have this issue with my Note 9 or any other phone so I know it has to be an issue with the device.

1 SOLUTION

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userovxZ7MikJ1
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I found this possible solution for Spotify music on another forum...

 

I have tried this now and sooo far the musics not paused while listening on my Aux headphones.

 

- Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization 

- Done!

 

Worth a try!

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36 REPLIES 36
userE4BBanxgnL
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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I had the same problem with Samsung S10 plus. It disconnected Bluetooth connection with my BMW i328 . Annoyed. Car has no issue with my iPhone or Samsung S9+. What should I do? Please help. Thanks
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user1Ds8qAkaHq
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Sam issue in my 2010 Ford Fusion and my 2017 Jaguar FPace. It will only stay connected to bluetooth if the phone screen is actively on. The moment the screen goes dark, bluetooth pauses. Also happens when connected to my bluetooth headphones. Samsung needs to fix this bug soon.
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userzAQBIyjqXc
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Yep, same exact problem with my 2019 F250. Will constantly connect and disconnect over and over.
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useryebqv449GT
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Same here with my 2013 Toyota.. Anyone figure out a fix?
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userovxZ7MikJ1
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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@userQrF5Mz3xQR wrote:

Loving my S10 Plus, but the bluetooth keeps stopping while connected to my car. As soon as I awaken the phone it will connect back. Didn't have this issue with my Note 9 or any other phone so I know it has to be an issue with the device.


I am having the same problem, and with my bluetooth speaker in my house and now I've just descovered with my plug in headphones! Music just cuts out randomly?! Hope this gets fixed immediately, real pain, never had this with my S8.

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userovxZ7MikJ1
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

JUMP TO SOLUTION

I found this possible solution for Spotify music on another forum...

 

I have tried this now and sooo far the musics not paused while listening on my Aux headphones.

 

- Open Settings
- Search for "Optimise battery usage"

- Click on "Apps not optimised" and select "All"
- Search for Spotify and disable battery optimization 

- Done!

 

Worth a try!

Reply
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userQrF5Mz3xQR
Asteroid

Re: Galaxy S10 Plus Bluetooth Disconnecting

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This worked for me, thanks!

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userWZlCDjGQrj
Constellation

Re: Galaxy S10 Plus Bluetooth Disconnecting

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None of my apps are optimised and still have constant and frequent Bluetooth disconnections on 2016 Jag

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Samsung Moderator
Samsung Moderator

Re: Galaxy S10 Plus Bluetooth Disconnecting

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Give these steps a try for the devices that are experiencing these symptoms with your vehicles:

 

1. Turn off the ignition. 
 
2. Exit vehicle, close all the doors, DO NOT Disturb the vehicle for at least 4 minutes. 
 
3. While waiting for step #2 to complete, uninstall Android Auto app on the customer's phone. 
 
4. In the customer's phone, select Settings> Connections> Bluetooth> Advanced Settings [3 dots in the upper right-hand corner]> Phone ringtone sync> Toggle to OFF 
 
5. Enter the vehicle and turn the ignition on. 
 
6. "Forget" Android Auto capable devices from the Radio: 
     6.1 Select Home Screen 
     6.2 Select "Settings" 
     6.3 Ensure the "Systems" tab is selected in the upper left 
     6.4 Select "Phones" 
     6.5 Locate all Android Auto devices in the list 
     6.6 For each device, select Edit (Pencil symbol) on the far right of device/phone name 
     6.7 Tap "Forget Device" 
     Note: After completing step 6.7, pair the device and Bluetooth calling will be fully operational. 
 
7. Reinstall Android Auto. 
 
8. Connect phone by USB and approve Android Auto permissions.

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