So, I took my phone to the Samsung Service Center, which turned out to be the local Best Buy Geek Squad. They refused to touch the phone and said that they were not authorised to repair S10's since they were too new. They sent me back to the T-Mobile store. I went back to the T-Mobile store and signed up for a Warranty Exchange. 3 days later my new S10 arrived at the store and I went in and traded in the bad phone for the new phone. I had to pay $20 + tax. The new S10 has been great. I have had it for more than a week now and it takes me from 5 am - 5 pm with still about 40%-50% battery to spare. It came with the original SW loaded. I ran it on the old SW till today and updated today. So far, it is still showing great battery performance. Cool to the touch and only about 6% battery charge reduction in the last 3 hr. Samsung ought to reimburse me the $20 + tax that I had to pay T-Mobile becuase clearly they shipped me a defective phone when I pre-ordered it!
When and what is Samsung going to do about these problems. I was told by Samsung to send my phone back BUY ANOTHER PHONE AFTER I SPENT ALOT ON THIS ONE while I send it back to get looked at. Not acceptable
My s10+ recently overheat out of nowhere, I was asleep while this happen. When I wake up and reach my phone, it was burning out of nowhere, no app was running, it wasn't charging,battery was about 80% when I went to sleep but when I wake up it was about 15%. I turned it off to cooled down and when I turned on again, it started to heat up again out of nowhere, now it's still somewhat hot but in limits, anyone experienced something similar? Is it normal? Should I be worried?
Please send a PM with your complete model code and serial number. http://bit.ly/2Kq3B5F
Can I please have your full model number and IMEI in a private message?
When did this take place? Like how many days after getting the device? I just want to know to make sure no one I know gets the same issue because they usually put it beside them when sleeping and its worrying.