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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Really samsung 20 ultra, it works with all the other samsungs I've had except this one? Its not smule that changed...

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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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So in addition to the underwhelming camera that was hyped before I purchased it , the terrible recording quality with its static bs on its own voice recorder software,  it will refuse to work with smule, the one app i most want it to work with and  have had no problems with before on on other samsung mobiles, now you tell me theres nothing you can do about it?

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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Hey there @user49kh45vWpP, I hope you're doing well.

 

I will download Smule on my Galaxy S20 Ultra and see if I have the same issue. I've used other voice recording apps and had no issues with quality or latency.

 

Please give me 15 minutes to have some results on my experience with Smule.

 

Additionally, can you please let me know what your current basband version is? This can be found in: Settings>About phone>Software information

 

I will be back shortly.


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Alright, I went ahead and tried a few songs. I'll admit, I don't cary the best notes but I was able to record with no latency and no static.

 

What type of microphone are you using? I used the Stock headphones that came with the device and they worked perfectly. (Smule reccomends headphones for optimal quality.)

 

Also, If you're using the stock S20 headphones, can you try a different pair?


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Yes im using the stock phones. No I dont have another pair, it just came with the one. Smiley Sad

 

You had no problems? Ugh

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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Sorry about the rant just a little frustrated. Samsung has always been my go to phone have never had any problems with it and this one cost $2,100 NZ  so to see it failing each time I use something is really annoying. For that I would have expected it to work with as per the other samsungs with more. But this one is failing that. Smiley Sad 

 

My Baseband version is G988BXX4ATE3

 

Any help would be appreciated. If I should just return this phone and get something else just say so. I don't want to be hanging around in these forums bringing everyones mood down.

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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Hey @user49kh45vWpP, I am here to help YOU! Smiley Happy

 

I see you have the SM-G988B which isn't a model supported in the US (this is the US forum.) I will still provide you with my help.

 

It's hard to tell if it's your phone or the headphones without being there to test it myself. Being that it works great on my personal S20 Ultra, it should work on your unit as well. Maybe a family member or friend have a pair you could borrow to test with?

 

You should be able to get a warranty replacement on your headphones. You'd have to contact Samsung Support for your country. I take it your in NZ (based on ifo you posted above.) Here is a link to Samsung Support NZ: https://www.samsung.com/nz/info/contactus/ 

 

I hope this helps!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Oh ok Rydah thanks for your help

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Samsung Care Ambassador

Re: S 20 Ultra - Smule doesn't work

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Anytime. I appolgise we couldn't find a solid solution for you but I am fairly confident it might be the headphones. Good luck!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Cosmic Ray

Re: S 20 Ultra - Smule doesn't work

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Thanks again

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