Ok everyone it's a long shot I know but recently I have downloaded 2 new apps on my phone.
Both require a log in which won't work.
I have tried everything. I have: -️confirmed details are correct -registered properly
-updated my software
-cleared caches and data -uninstalled and reinstalled the app
-checked the correct version is running and settings are to AU/NZ -restarted phone
-contacted Samsung AND -️spoken to the developers of both apps who have no idea what's happening
Neither app will recognise my username so I can enter my password and get in.
There must be something stopping the apps recognising my username and I suspect it's an Android/Samsung issue as BOTH apps work on an Apple device and the login works fine.
Do any tech wxperts have any idea what may be causing this and how to fix it please? I'm paying for both but unable to use them.
I don't know how those specific apps handle logins, but very few apps will confirm/deny that a username exists without a password being entered. So, it's a bit confusing that you say "Neither app will recognise my username so I can enter my password". Typically, either you enter your username and password on the same screen, or you enter your username, then proceed to a second screen where you can enter your password.
What's happening for you when you try to sign in to those apps, instead of one of those two possibilities?
Also, you say both apps work on an Apple device — did you have that device create a strong password for each app's login, when using it to sign up? (I assume you signed up via the Apple device.) I'm not very familiar with iOS, so it's even possible it did that for you automatically, without you really asking it to.
If so, you need to be sure you've retrieved the stored password for each app from the password manager on your Apple device, as that's the one you'd need to use to log in — it won't be stored on your Android device (until you use it successfully for the first time, then it can store it for you).
So both apps have 2 separate screens for your username and password. I got to put in my username (typed too and not copied and pasted) and it comes up with an error message before I can even type the password in. I don't get that far.
I tested both on my daughter's phone (she has an Apple phone) and can get in typing my usernames and passwords.
The issue is therefore not my username or my password, it is something to do with my Samsung phone.
I have been to both app's websites and downloaded the app from those links as well as the Play Store.
I don't even get to the retrieve password page as they won't allow me to go further.
I have been trying to sort this with Life 360 since August with over 38 emails back and forth and they cannot work it out. It used to work but now doesn't.
