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Escalating my issue with my S21

(Topic created: 01-06-2024 08:15 AM)
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Summest
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Galaxy S21

Is there anyone I can call or write to in order to highlight an issue.  I see many others are having the same issue. 

Generally, I am not a complainer, but offering Android support up to 17 and not being able to update phones is quite annoying.

I will try to resolve the issue here, after receiving sound advice.  Unfortunately, I see others with my same update issue and they are worse off than I am.

Seems there should be a loyalty group I can call.  I have had Samsung phones since the S4 and never had such an issue.

Thanks.

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S24 and S21.
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Galaxy S21

Previously:  Thank you for clearing up my misconception.  I learned something new today.  

Update:  I called T-Mobile and they told me to call Samsung.  Tomorrow I will have Samsung and T-mobile on a conference call.  Hopefully one of the two will figure it out.   (Looks like it may be easier to use Odin.)

 

Summest
S24 and S21.

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12 Replies
aj1aj
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Galaxy S21
For my problem with the s21 I'm not available to even update the phone to abdroid 14
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Galaxy S21
But is there an actual issue with your phone?
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aj1aj
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Galaxy S21
Not rlly it jus never get any latest updates or software
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Galaxy S21
I think that's more of a carrier issue.
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It shouldn't be carrier dependent since I have an unlocked phone.  I can use any SIM in my phone.  I don't have a dedicated carrier.  I bought the phone directly from Samsung unlocked and without my carrier knowing about it.  You can also upgrade by Wifi and I don't get my Wifi from my carrier.

If I am wrong, please explain why?  I am open to learn new ideas.

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S24 and S21.
Robin621k
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Galaxy S21
Doesn't make a difference whether you have an unlocked device , all updates come through your service provider to make sure your device works with their towers properly.
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Even over wifi with no SIM installed?

I would like technical documentation. I don't understand your reasoning. 

Google voice works over  wifi.  Does that make Google my provider?

Thanks for replying and sharing your thoughts.

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S24 and S21.
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Robin621k
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What's not to understand, you will not be able to update your device "WITHOUT" a SIM card. Updates are done OTA that come from service providers, end of story.

The only way to do an update "Without" a SIM is to download a copy from the internet and hope and pray it doesn't brick your device.

Google Voice is VoIP (Voice over Internet Protocal) completely different tech.
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"What's not to understand, you will not be able to update your device "WITHOUT" a SIM card. Updates are done OTA that come from service providers, end of story."

 

End of story?  What kind of technical answer is that?

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S24 and S21.
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