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Original topic:

Galaxy S21FE not getting notifications from 1 gmail acct

(Topic created: Friday)
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Lasky
Constellation
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Galaxy S21

I have 3 email accts with Gmail. Until recently, all 3 accounts would send notifications to my phone. 2 days ago, 1 acct will not, but the other 2 still do. All 3 accts are set up the same. Can someone please help?

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kimberleigh
Comet
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Galaxy S21
Are you receiving mail and not notifications or not receiving either ?
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Lasky
Constellation
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Galaxy S21
I am receiving mail, but not notification
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hey there! I can certainly understand needing notifications from all of your email accounts. I would suggest clearing the cache of the email app by following the below steps 

 

Open Settings
Select Apps
Search for or select the app you want to clear
Tap Storage
Tap Clear cache

 

You can also try removing the account itself and re adding it. 

 

If neither of these work you can submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports

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