Original topic:

Phone is stuck on the lock screen since update to ui 6.1

(Topic created: 06-23-2024 11:23 PM)
4815 Views
Chromaxander
Asteroid
Options
Galaxy S21
S21 ultra won't respond to touch pad after booting from the update. The phone looks normal but won't work, I've tried side button amd volume down, side button and both volume up/down. Nothing seems to resolve the issue. Has anyone found a way to correct this issue? 
Thanks 
11 Replies
le_oofinator
Asteroid
Options
Galaxy S21

using a mouse with a usb-c cable works, it seems like the touchscreen is just bricked

0 Likes
Reply
danny66990
Constellation
Options
Galaxy S21

I eventually got mine working by holding the volume & side buttons down, to force the phone to turn off (even though the volume buttons aren't working). Then start it back up again with the side button (as usual).

Once it started up and finished the update, the problem was resolved.

0 Likes
Reply