JUMP TO SOLUTION Solved

Original topic:

Restore after factory reset gone bad

(Topic created: 10-28-2024 12:52 PM)
1402 Views
TonyGSD
Cosmic Ray
Options
Galaxy S21

S21 Ultra was acting buggy, so I decided to do a factory reset to try to fix it. (It didn't)

I backed up everything on my google drive and on my Samsung account.

Long story short, it's a PITA to restore a factory-reset phone compared to a new device. I wish I would've just upgraded to the S24 Ultra and never attempted the cloud backup / restore on the old device.

Anyway, I lost my notes (the app on Samsungs) in the restore process. I cannot find anything on google drive, and the Samsung account restore did not bring them back, either. Since the reset didn't help my phone issues, I bought a new S24 Ultra but am unsure of the best way to set it up; I'd like to try to locate and restore my notes, first.

Do google drive backups save the "Notes" app data? The backup I selected said it did backup app data.

Why didn't my Samsung account backup/restore save the Notes? Is there a way to verify they exist somewhere in the cloud, or try to specifically restore them now? 

1 Solution


Accepted Solutions
Solution
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S21
It is on my S23 Ultra. Are you using Verizon? Some carriers have blocked services.

View solution in context

0 Likes
17 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S21

@TonyGSD Samsung Notes syncs to the Samsung Cloud. You have to enable this inside of Samsung Notes settings.

This is separate from the Samsung Cloud backup in phone settings -> Accounts and backup -> (Samsung Cloud) Back up data. 

TonyGSD
Cosmic Ray
Options
Galaxy S21

Well that's good to know, it was turned off, so it's now on.

How can I restore a temporary backup from my Samsung account? Samsung cloud app is no longer available, apparently. I can log into my Samsung account and see a temporary backup that will expire in 19 days, but nowhere on the phone can I see any restore options. It's as if they can only be done while setting up the phone. 

0 Likes
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S21

@TonyGSD To restore from a Samsung account backup, go to phone settings -> Accounts and backup -> (Samsung cloud) Restore data 

0 Likes
TonyGSD
Cosmic Ray
Options
Galaxy S21

Restore Data is not an option I see; only manage accounts, back up data, then (Smart Switch) transfer data for device setup, external storage transfer.

0 Likes
realaud
Honored Contributor
Options
Galaxy S21
You do not get this screen?
1730149883527.jpg
0 Likes
TonyGSD
Cosmic Ray
Options
Galaxy S21

Nope. Samsung Cloud app has been discontinued apparently, and is not on my phone, or downloadable.

Screenshot_20241028_141108_Settings.jpg

0 Likes
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S21

@TonyGSD The app is still on the Galaxy Store. 

Do you have a Samsung account signed in at phone settings -> Accounts and backup -> Manage accounts ?

0 Likes
TonyGSD
Cosmic Ray
Options
Galaxy S21

Yes, my Samsung account is logged in. Searching the Galaxy store, Samsung Cloud is not listed as an available app download.

Screenshot_20241028_143419_Galaxy Store.jpg

0 Likes
TonyGSD
Cosmic Ray
Options
Galaxy S21

Apparently, this is only an issue for Verizon customers?

0 Likes