Original topic:

S21 Ultra turns off when not used

(Topic created: yesterday)
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hopzz
Constellation
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Galaxy S21

I ve been having a problem with my phone, woke up in the morning to find it dead and not turning on, after leaving it a while charging i was able to turn it on. i can use the phone normally, for hours without any problem, but if i leave the phone for a few minutes without touching it it turns off and struggles to turn on again.

it only turns off if it's not plugged to the charger, i can leave it plugged, but can't leave it unplugged. the phone works fine while using it but if i put it down and leave it it shuts off.

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realaud
Honored Contributor
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Galaxy S21

Have you run a diagnostic on the battery and charging port?  Settings/device care/diagnostics/phone diagnostics.

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