JUMP TO SOLUTION Solved

Original topic:

S21 Ultra unresponsive after unlocked

(Topic created: 02-11-2021 08:11 AM)
3847 Views
MMakoto
Asteroid
Options
Galaxy S21

right after unlocking the phone, fingerprint or passcode, once it gets to the main screen the phone is dimmed and most touches are unresponsive. i couldn't swipe left or right or tap on any apps, but i could swipe down from the notification and then tap on anything there and everything is back to normal again. has anybody else with this problem? it happens at least once a day, and today it's already been the 2nd time. i have the t-mboile 512gb ultra.

 

link to youtube of the problem:

https://youtu.be/0PgAf2mc9pE

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
usernEvBXv3Wl9
Constellation
Options
Galaxy S21

Uninstall or force stop disney+ tht fixed my problem

View solution in context

5 Replies
user751201tmO21
Honored Contributor
Options
Galaxy S21
Have you
* Shut down phone
* Boot into Maintenance mode
* Choose to Clear Cache
* Reboot phone
... see if issue persists (?)
0 Likes
Reply
MMakoto
Asteroid
Options
Galaxy S21

there's only one new app that i've downloaded ever since getting the new phone, ToonMe, i have deleted it already. if it doesn't help, then i'll try your method.

0 Likes
Reply
Solution
usernEvBXv3Wl9
Constellation
Options
Galaxy S21

Uninstall or force stop disney+ tht fixed my problem

MMakoto
Asteroid
Options
Galaxy S21
thanks for the suggestion. I just force stopped it, let's see if that helps.
0 Likes
Reply
MMakoto
Asteroid
Options
Galaxy S21
today is the 4th day, and that issue has not occurred ever since force closing disney+. thanks a lot.
0 Likes
Reply