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Original topic:

[SOLVED] After Android 13/OneUI5 update, mobile hotspot can't reach internet

(Topic created: 4 weeks ago)
dagwud
Constellation
Options
Galaxy S21

I've edited this severely because the problem was solved by my service provider. But someone else might have the same experience and might be looking for this solution.

The Story:

After Samsung pushed the Android 13 upgrade to my Galaxy S21 5G, I found that I could connect my laptop to the mobile hotspot feature of the phone. But the laptop could never "reach" the Internet over cellular data.

It could, however, "reach" the internet if the phone was connected to local WiFi.

I jumped to the conclusion that the update was to blame. Turns out, it was not.

The Solution:

Support tech at my service provider "reset" my hotspot from their end. Problem solved.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello dagwud, Thank you for letting us know that reaching out to your service provider for a reset has soved this problem. 

View solution in context

2 Replies
Options
Galaxy S21
Settings/ connections turn it off
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello dagwud, Thank you for letting us know that reaching out to your service provider for a reset has soved this problem.