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Original topic:

Onedrive can't sync S21 Ultra - Android 13 - HELP

(Topic created: 04-17-2023 02:35 PM)
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CauZion
Asteroid
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Galaxy S21

I've been dealing with the Onedrive in my S12 Ultra.  It isn't synching since last mar 10th (more than a month ago).

When I try to sync, I get the message "can't sync while connected to a mobile hotspot".

I'm using my home WIFI as always.

Please, before giving me suggestions of procedures I'm already gone thru, check what I have already tried.

  1. Uninstalled/installed onedrive
  2. Unlinked my MS account with my phone
  3. Checked the connection settings to NOT allow mobile hotspot sync
  4. Checked security issues on both phone and Samsung account website
  5. reboot my phone several times
  6. I've changed WIFI synching to WIFI and Mobile Network
  7. Have uninstalled/installed Onedrive many times after some of the above procedures.

I'm a very experienced computer geek, so please, no basics here.

I made a contact with MS support and day said that after these many procedures I've tried, it must be the Phone/ Android.

1 Solution


Accepted Solutions
Solution
DanG92263
Honored Contributor
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Galaxy S21
Try 'reset network settings' in Settings.

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6 Replies
Solution
DanG92263
Honored Contributor
Options
Galaxy S21
Try 'reset network settings' in Settings.
CauZion
Asteroid
Options
Galaxy S21

I've tried, it worked for short time, then it showed the same error message. 

I've tried everything and can't sync with my paid Onedrive account.

I just can't understand why MS don't spend some time in this issue to solve once and for all.

 

I'm really angry with this issue,.

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Members_uksSm0n
Constellation
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Galaxy S21

Dan, 

I have a Galaxy S21 Ultra 5G (Android 11) phone and I cannot get my Gallary photos to sync with my One Drive account for the past 30 days. I am having a problem locating your solution (reset network settings" in Settings. 

In Settings, I don't have any  "Network" section. I do have a "RESET" section; however, it has options for: (1) Reset all settings, (2) Reset Mobile Network Settings", (3) Reset Wi-Fi and Bluetooth Settings, and (4) Reset accessibility settings. 

Can you provide more specific guidance on how to perform the reset solution? 

Chris

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kepada
Astronaut
Options
Galaxy S21
I had the same issue: the recommendation above worked. Thank you
me77lex
Astronaut
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Galaxy S21
How can I find out if my phone is cloned
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sepuzzle
Asteroid
Options
Galaxy S21
Same problem with Samsung email app and marcopolo, even though both are set touse wifi. They were fine and recently stopped working.
How did you solve this, if you did?
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