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45w Charge Issue after S908USQS3CWI1 update

(Topic created: 11-13-2023 06:45 PM)
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userllqyggPVh3
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Galaxy S22

My Samsung s22 Ultra has been having issues charging on a fast charger. It will only accept lower wattage USB to type C chargers. I never had issues using fast chargers on any of my devices before this week. My phone is not damage or has issues other than charging. It seems like a software issue. After reseting my phone it still is not acting normal. I checked my update history and its been regularly updated with update S908USQS3CWI1 completed last month. I've been able to reach a full charge in 1hr now it keeps say 3hrs to fully charge. No high battery usage and this is the second time i reset my phone since that last update. I used all my regular chargers and my chrome book charger. Recently, None of my super fast chargers work. Help please.

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Samsung_Moderator
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Community Manager
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Galaxy S22

Hello, We understand the concern of the phone slow charging. There are some steps that may help.

1. Make sure the phone and the apps are fully updated.

2. Test the phone with a different charger.

3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/

4. Factory reset the phone. Be sure to back up the data first. https://www.samsung.com/us/support/answer/ANS00062029/

If you are still experiencing the slow charging, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, We understand the concern of the phone slow charging. There are some steps that may help.

1. Make sure the phone and the apps are fully updated.

2. Test the phone with a different charger.

3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/

4. Factory reset the phone. Be sure to back up the data first. https://www.samsung.com/us/support/answer/ANS00062029/

If you are still experiencing the slow charging, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html