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Abnormal Network Connection

(Topic created: 12-03-2023 08:17 AM)
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userLu2M7WbJRm
Constellation
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Galaxy S22

Can someone explain why and/or how to fix this issue?
I've connected my security camera (iCam365) to my phone, but too often when I try to look at the video it says it's not connected to wifi... and when I try to connect it says, "abnormal network connection".  But what does that mean? Why is it abnormal when it works for all the other devices in my house? I'm confused and frustrated with this.

Thanks if you can help the technologically-challenged.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello there! I can definitely understand wanting your new security camera app to work! I would suggest reaching out to the developer of the camera because they will have more information on why it will not show the video!

 

I hope this helps!

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello there! I can definitely understand wanting your new security camera app to work! I would suggest reaching out to the developer of the camera because they will have more information on why it will not show the video!

 

I hope this helps!