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Original topic:

Internet auto connect issues

(Topic created: 03-26-2023 12:20 PM)
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sbranam
Asteroid
Options
Galaxy S22
Until the last couple of updates I had no problems. Now suddenly, my phone will automatically connect to any internet connection that I have hooked up to,...except my own. 
I have tried everything!!
I've restarted my phone(numerous times), I've dropped the network and reinstalled with no luck. 
Does anyone have any suggestions??
Tech support wants me to reprogram my network? But if I do that I lose a lot of functions. 
Again,...Please Help!!

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey, Diana; Thank you for sharing this concern with us. There have been a lot of great suggestions in this thread on how to get your device to connect to your Network automatically. I know you have tried many different solutions for this concern. If you have already tried going to the Network settings and forgetting the Wi-Fi connection, then reconnecting to it. If the device is still not connecting automatically, I would recommend trying the troubleshooting steps here at this link: http://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-phon...
These are general troubleshooting steps for connection issues, but they can still help with your specific symptom. If the troubleshooting doesn't help, you can the device evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

View solution in context

5 Replies
usermzeJaY3BsM
Black Hole
Options
Galaxy S22

Try restarting your network hardware (cable modem, router, etc.)  This does not appear to be a problem with your phone, as it connects to the other networks it remembers, so it may be your network hardware causing the issue.

sbranam
Asteroid
Options
Galaxy S22
I've tried restarting a few times now and I'm still having issues
Options
Galaxy S22
Make sure you turn off samsung sync with your internet otherwise it won't be deleted
Dianahemes
Cosmic Ray
Options
Galaxy S22

Why is my internet not connecting automatically?
If your device keeps disconnecting from your WiFi or doesn't automatically connect when in range, it may be due to other issues, like a poor network connection. Using your device too far from your router or keeping your mobile device in Airplane mode may also be stopping it from auto-joining WiFi.

 

Regards,

Diana

 

 
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey, Diana; Thank you for sharing this concern with us. There have been a lot of great suggestions in this thread on how to get your device to connect to your Network automatically. I know you have tried many different solutions for this concern. If you have already tried going to the Network settings and forgetting the Wi-Fi connection, then reconnecting to it. If the device is still not connecting automatically, I would recommend trying the troubleshooting steps here at this link: http://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-phon...
These are general troubleshooting steps for connection issues, but they can still help with your specific symptom. If the troubleshooting doesn't help, you can the device evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html