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S22 Ultra Camera Issue after Update

(Topic created: 12-02-2023 11:56 AM)
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MaraTrish
Astronaut
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Galaxy S22

So I did the update for my s22 Ultra on the 29th of November. On Dec 1st my camera no longer functions. I did the force stop clear data, restarting of my device, ran in safe mode, and even did a factory restore on it. And it still will not work. Any other options I have, as I even went to my provider and they said "Just wait for the patch on the update" -_-

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing your front camera to work as it was designed to! If you've already tried to clear the cache of the app and your device I would suggest backing up your data and doing a factory data reset. 

 

You can do that by 

Launching the Settings app, and then tap General management.
Select Reset.
Select Factory data reset, and then review the information.
When you're ready, swipe to and tap Reset.
Tap the Delete all button to continue with the reset and delete all information stored on your phone.

 

If that still does not help I would have a certified technician take a look at it. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

 

You can also set an error report through the Samsung Members app by going to the
Samsung Members app > Get help > Send feedback > Error reports.

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2 Replies
ErikaB
Astronaut
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Galaxy S22
I'm having the same issue on just my front camera. It was right after an upgrade, so it's a samsung software update they need to acknowledge and fix!
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand needing your front camera to work as it was designed to! If you've already tried to clear the cache of the app and your device I would suggest backing up your data and doing a factory data reset. 

 

You can do that by 

Launching the Settings app, and then tap General management.
Select Reset.
Select Factory data reset, and then review the information.
When you're ready, swipe to and tap Reset.
Tap the Delete all button to continue with the reset and delete all information stored on your phone.

 

If that still does not help I would have a certified technician take a look at it. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

 

You can also set an error report through the Samsung Members app by going to the
Samsung Members app > Get help > Send feedback > Error reports.

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