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Original topic:

Accessibility (apps) keep being turned off

(Topic created: 08-14-2022 02:21 AM)
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Floppyhat
Asteroid
Options
Galaxy S22
Why does my phone s22 ultra 5g keep turning off items under accessibility like avast app and anything else almost daily is there a way to exclude them or lock them on make trusted apps etc.

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SamsungRei
Community Manager
Community Manager
Options
Galaxy S22

Hello, We know how frustrating it is when important apps are closed unwillingly. Have you tried clearing the cache for the Accessibility app? https://www.samsung.com/us/support/answer/ANS00077611/ 

We also recommend testing the phone in Safe Mode to make sure there isn't a 3rd-party app causing the concern. https://www.samsung.com/us/support/answer/ANS00062983/ 

Finally, if the Accessibility app is continuing to close other apps, try backing up the data and resetting the phone. https://www.samsung.com/us/support/answer/ANS00062029/ 

If you continue to have concerns with the apps after resetting the phone, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


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4 Replies
Dajajee
Astronaut
Options
Galaxy S22
Same. Such a pain.
Floppyhat
Asteroid
Options
Galaxy S22
Are you having the same issue never had it on note 20 ultra that's running same andriod OS
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Nachurale
Constellation
Options
Galaxy S22
Same issue for me. It keeps turning off access for LastPass. S22+ 5g on AT&T.
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S22

Hello, We know how frustrating it is when important apps are closed unwillingly. Have you tried clearing the cache for the Accessibility app? https://www.samsung.com/us/support/answer/ANS00077611/ 

We also recommend testing the phone in Safe Mode to make sure there isn't a 3rd-party app causing the concern. https://www.samsung.com/us/support/answer/ANS00062983/ 

Finally, if the Accessibility app is continuing to close other apps, try backing up the data and resetting the phone. https://www.samsung.com/us/support/answer/ANS00062029/ 

If you continue to have concerns with the apps after resetting the phone, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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