Any one else know how to fix the Penup app?

[aperr411]

When I try to select photo drawing on penup I am then taken to a select icon page. Has this happen to anyone? How do I fix this? 

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[Samsung_Moderator · Accepted solution]

Hey! Let’s get this situated for you as soon as we can. Give this link a shot for me to help with app issues.

https://www.samsung.com/us/support/troubleshooting/TSG01001496/

Please read the link in its entirety to reap the full benefit of the troubleshooting.

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the IMEI number of the device as well as your best contact phone number, name, and email. 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location