Burned By S22 Ultra

[thenoid]

I hsvebeen Bradley burned by my Galaxy S22 Ultra on my right leg.  Has this happened to any one else?

 

 

[Rayzer]

Looks like it hurts. How does the phone look? I think your entitled to an upgraded phone at the very least.

[thenoid]

Phone is fine leg hurts. I agree they should replace it as I did purchase it from Samsung as an unlocked phone.

[camaroguy17]

make sure you aren't sitting on it while it's charging it can become incredibly hot. or don't sit on it all for a long period of time

[Samsung_Moderator · Accepted solution]

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.