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Original topic:

Cloud backup fails during app step

(Topic created: 07-16-2023 02:38 PM)
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YnH
Constellation
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Galaxy S22
Any suggestions ??
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NoctisCaelum
Comet
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Galaxy S22

Can you share a screenshot of the error you're getting ?

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YnH
Constellation
Options
Galaxy S22
[see attached]Screenshot_20230716_155103_Samsung Cloud.jpgScreenshot_20230716_155010_Samsung Cloud.jpg
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing to back up your device. Here are some steps that may help with this (http://www.samsung.com/us/support/troubleshooting/TSG01213631/).

 

I hope this helps!

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