Cloud backup fails during app step

[YnH]

Any suggestions ??

[NoctisCaelum]

Can you share a screenshot of the error you're getting ?

[YnH]

[see attached]

[Samsung_Moderator · Accepted solution]

Hey there! I can certainly understand needing to back up your device. Here are some steps that may help with this (http://www.samsung.com/us/support/troubleshooting/TSG01213631/).

I hope this helps!