Cloud backup fails during app step

YnH · ‎07-16-2023

Any suggestions ??

NoctisCaelum · ‎07-16-2023

Can you share a screenshot of the error you're getting ?

YnH · ‎07-17-2023

[see attached]

Screenshot_20230716_155103_Samsung Cloud.jpg

Screenshot_20230716_155010_Samsung Cloud.jpg

Samsung_Moderator · ‎09-27-2023

Hey there! I can certainly understand needing to back up your device. Here are some steps that may help with this (http://www.samsung.com/us/support/troubleshooting/TSG01213631/).

I hope this helps!

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Original topic:

Cloud backup fails during app step