I wanted to install an app from the Galaxy Store on my S22 Ultra, but was greeted by the following list of apps instead of the usual home screen with recommended apps and a search function that I have on my Tab S7+. This is the first time I've seen this message since I usually use the Play Store instead. Debugging through the internet has led me to:
reset the Galaxy Store
uninstall updates
reupdate it to the latest version
log in and out of my Samsung Account
clear the cache partition of the phone
Does anyone know what could be causing this issue? While checking for updates for my phone, it says that I have the latest version installed (Software Version S908USQU2BVJA/S908UOYN2BVJA/S908USQU2BVJA with Security patch level: October 1, 2022). The Security Patch is extremely outdated and every time I go to update it through Security and Privacy > Updates > Security Update, it shows that I am on the latest version. However, doing a security and privacy scan of my phone shows that it's outdated and required an update. I'm not sure if this is relevant to this issue, though it's definitely a problem.
Any help on this matter would be very much appreciated since I'm at a loss for what could be causing this issue. Please let me know if you require any further information. Thanks in advance!
If you've updated it and you're still having the same issue next I would suggest clearing the cache of the Galaxy Store by
On your Android phone or tablet, open the Settings app Tap Apps & notifications. See all apps Scroll down and tap Galaxy Store Tap Storage, Clear Cache Tap Clear data Re-open the Galaxy Store, and try your download again.
If you have tried all of that and it is still not working properly the next thing I would suggest is to back up your data and do a factory data reset on the device. You can do that by
Launch the Settings app, and then tap General management Select Reset Select Factory data reset, and then review the information When you're ready, swipe to and tap Reset Tap the Delete all button to continue with the reset and delete all information stored on your phone.
If you've updated it and you're still having the same issue next I would suggest clearing the cache of the Galaxy Store by
On your Android phone or tablet, open the Settings app Tap Apps & notifications. See all apps Scroll down and tap Galaxy Store Tap Storage, Clear Cache Tap Clear data Re-open the Galaxy Store, and try your download again.
If you have tried all of that and it is still not working properly the next thing I would suggest is to back up your data and do a factory data reset on the device. You can do that by
Launch the Settings app, and then tap General management Select Reset Select Factory data reset, and then review the information When you're ready, swipe to and tap Reset Tap the Delete all button to continue with the reset and delete all information stored on your phone.
