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Original topic:

Unknown numbers are automatically sent to voicemail?

(Topic created: 10-18-2023 07:16 AM)
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Jan14
Astronaut
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Galaxy S22

My phone automatically sends unknown numbers to voicemail. How do I stop this? I have tried all the things I have found in my search: DND off, Bluetooth off, Call forwarding off, no blocked numbers... any other ideas?

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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
From the Dialer>select the 3 dots top right>Settings>Block numbers>turn off Block calls from unknown numbers. Restart the phone.

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11 Replies
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S22
From the Dialer>select the 3 dots top right>Settings>Block numbers>turn off Block calls from unknown numbers. Restart the phone.
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Jan14
Astronaut
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Galaxy S22
It's off. Ty. What if I reset back to factory settings?Screenshot_20231018_094718_Call settings.jpg
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Factory resetting would be very likely to have no effect whatsoever. If the phone settings are correct, these types of issues are carrier related. I'm sure they will be able to resolve this pretty quickly.
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Jan14
Astronaut
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Galaxy S22
Ah. No local service dealer, but I'm up for a ride. Ty.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
You can just give your carrier a call. They can fix these issues over the phone.
Jan14
Astronaut
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Galaxy S22
Yay! I will update.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Please do! 🙂
Jan14
Astronaut
Options
Galaxy S22
The carrier had me do the exact same thing, but then restart device. Boom! It works. I can't thank you enough for your help.
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S22
So changing the block unknown numbers setting was correct after all? It just needed the restart? If so, I will edit my original reply to include this info so that it can help other individuals experiencing this as well. 😅