Half of my photo/video albums are missing in the gallery app after transfer

[theonewanderer]

I just got this new samsung s22 ultra and I transferred all my old stuff from my old phone to my new one and more than half of my photo and video albums are missing in the gallery app I need help fast

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[zanezonair · Accepted solution]

connect your old phone to a PC with a cable the files might not have transfered because they were a separate folder and not inside the pictures folder.

[GettingStarted-app]

The video and image files aren't supported on the new phone but they worked on the old phone.

This happened to me when I went from iphone to galaxy.

On your old phone, convert videos to h264 (MP4) and images to png/jpeg

If you require uncompressed files then you'll need to spend sometime with Google and trying different apps out

[usera7gyEUOnUE]

Depending on how big the folder/file is, files over 2gb might not transfer. I used a file compression app , transferred the files to a usb flash drive and transferred them with an OTG cable. It was tedious, but it was worth it.

[EP1818]

What if you don't have the old phone? My SG21 FE stopped working but I did a backup and transferred photos and videos to my new SG21 FE. I can't find half the photos and videos now. Any suggestions?