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Original topic:

Having troubles installing the security update for November 2022

(Topic created: 09-05-2023 06:50 AM)
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Carpass22
Cosmic Ray
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Galaxy S22
Is anyone else having this issue or is it just me? I just had to do a whole factory reset
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Ryan891
Supernova
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Galaxy S22
Why November? I'm on the August patch
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Carpass22
Cosmic Ray
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Galaxy S22
That's what I'm trying to figure out
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello! I can absolutely see how not being able to download new updates can be frustrating. Did the factory data reset solve the issue or are you still unable to download the November security update?

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Carpass22
Cosmic Ray
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Galaxy S22
Hi moderator unfortunately it did not
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello! You can use Smart Switch to update your device by using the following steps.

 

To update, connect the mobile device to the computer with the USB cable.

Open Smart Switch on your computer.

If a software update is available for your device, Smart Switch automatically prompts you to update.

 

If you're still not able to update your device and there is an update available I would suggest taking the device to a certified technician, so they can reflash the device. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

 

Thank you for being a part of the community!

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