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Original topic:

Phone is heating up and cable melted

(Topic created: 05-08-2024 04:55 AM)
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M45auto
Constellation
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Galaxy S22

My samsung issued usb C  cord, melted/was burning where it plugs into phone,in my truck.

Luckily I was able to detect it,if I had left it in truck, I am sure there would have been a fire.

The only thing that changed anything g to do with charging was that I put it in " battery saver" mode.

( only charges phone 85%).. and it was at 85-84%.. when it was heating up, as if whatever restricts the charging to 85% 

Was perhaps causing an issue, so I took phone off of that setting,it could have just been a coincidence...I will keep an eye on it, hopefully that did not damage my device at port. As it got pretty hot

The phone seems to be warm when not in use, aso

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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2 Replies
Tdinh27
Cosmic Ray
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Galaxy S22
It's probably because your truck doesn't have safety protocols, perhaps, and only works with a charging brick. That's what I'm guessing.
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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