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Phone suddenly not charging or working

(Topic created: 03-08-2024 12:18 AM)
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JaimeC193
Asteroid
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Galaxy S22

Asking on behalf of my husband as he’s had to rush off to work.  His phone has been on perfect working order up until last night, only a year old, no new apps have been installed recently.

His alarm didn’t go off, so checked his phone and it’s dead. Been on a wireless charger all night, so the first thing we did was plug it in and leave it for half an hour, still nothing. 

the phone is definitely off as I tried to ring, so it’s not just a black screen. 
tried hard resetting, but the phone is just completely dead.

 

what could have happened overnight for the phone to just die like that?? 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can absolutely understand the importance of needing your phone to work! If you haven't already went through the process of getting a replacement with your insurance I would suggest having a certified technician take a look at it! 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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8 Replies
caleb9092
Cosmic Ray
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Galaxy S22
It sounds like his phone bricked alright... let me do some research real quick
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caleb9092
Cosmic Ray
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Galaxy S22
Was his phone planning an update? If so the update might have bricked it because of a bad update.
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JaimeC193
Asteroid
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Galaxy S22

update - asked him, he said no update was planned 🤷‍:female_sign:


Annoyingly I don’t know if it was planning an update.. but that’s the only conclusion I could come to as well! 

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Vegeta
Galaxy
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Galaxy S22
I hope her husband has most of his data backed up into his Samsung account if he has one you might have to replace it through their insurance from T-Mobile or upgrade to a newer phone for him
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JaimeC193
Asteroid
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Galaxy S22

No back up! 😬   Lesson learned! 

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Ric221
Nebula
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Galaxy S22

1st I'll ask, No Back Up. WHY? Then let me ask, Are you sure it does not backup?

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JaimeC193
Asteroid
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Galaxy S22

He doesn't have a Samsung account, so I’m assuming you need that to back up to the cloud? I could be wrong! 
Luckily not too long ago I told him to move any important photos from his phone to his computer, so at least we still have those. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can absolutely understand the importance of needing your phone to work! If you haven't already went through the process of getting a replacement with your insurance I would suggest having a certified technician take a look at it! 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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