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Original topic:

S22 Ultra Voice Mail crashes app

(Topic created: 11-21-2023 04:55 PM)
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Dave0029
Astronaut
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Galaxy S22

image

Since today's update, I can't retrieve my Voice Mail the app GUI crashes and no way to put in pin number or hang up call/discount. Must let the call time-out.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand needing your voicemail to work as it was designed. 

 

I would suggest clearing the cache of the app by 

Open Settings and select Apps.
Find the app you want to clear, select it, and tap Storage.
Tap Clear cache.
If you want to delete all the data connected to that app, tap Clear data and then OK.

 

If you've cleared the cache and you're still having the same trouble, next I would suggest reaching out to your carrier due to voicemail being a carrier feature. 

You can also submit an error report by 

Samsung Members app > Get help > Send feedback > Error reports

 

I hope this helps!

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand needing your voicemail to work as it was designed. 

 

I would suggest clearing the cache of the app by 

Open Settings and select Apps.
Find the app you want to clear, select it, and tap Storage.
Tap Clear cache.
If you want to delete all the data connected to that app, tap Clear data and then OK.

 

If you've cleared the cache and you're still having the same trouble, next I would suggest reaching out to your carrier due to voicemail being a carrier feature. 

You can also submit an error report by 

Samsung Members app > Get help > Send feedback > Error reports

 

I hope this helps!

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