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Original topic:

S22 keeps freezing/crashing, then resets even after a factory reset

(Topic created: Tuesday)
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userhQo2WqIoPQ
Asteroid
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Galaxy S22

No matter what I do with clear cache factory reset. My phone will freeze then force reset it self multiple times a day and also boot loops sometimes why im very upset its been only 3 years and my phone is acting trash after these recent updates 

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JUMP TO SOLUTION
18 Replies
userhQo2WqIoPQ
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Galaxy S22
That was also my first thought
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RedheadedEar86
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Galaxy S22
Yeah that was mine to
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RedheadedEar86
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Galaxy S22
I think a after they gave us the last security update it tucked up people's phones so people are complaining about it and on how it cost a **bleep** ton to fix
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userhQo2WqIoPQ
Asteroid
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Galaxy S22
Ya heard and saw some post where they just got to replace the mother board because of kernel errors
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RedheadedEar86
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Galaxy S22
Yeah motherboards are like $130 to replace it yourself but that's if you wanna do that
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userhQo2WqIoPQ
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Galaxy S22
I mean, at this point , I'm considering it would be cheaper than going to an authorized store
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RedheadedEar86
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Galaxy S22
Yeah it's way cheaper than going to a retail store for sure
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RedheadedEar86
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Galaxy S22
I have a s22 and it's working fine like a brand new phone
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Solution
Samsung_Moderator
Community Manager
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Galaxy S22

Hello, thanks for reaching out about this, and I am sorry to hear even a device cache clear and factory reset has not helped (guide here for reference, but try this step last: https://www.samsung.com/us/support/answer/ANS00062029/).

 

Have you tried Safe mode to see if this could be caused by a third-party app? If the device functions properly within Safe mode, then uninstall third-party applications until the device behaves as expected: https://www.samsung.com/us/support/answer/ANS10003495/

The next thing to do is check for an update: https://www.samsung.com/us/support/answer/ANS00077582/ 

If the troubleshooting doesn't prevent the freezing, crashing, then resets, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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