I am writing to express my profound disappointment and frustration regarding the persistent issues with my Galaxy S22 Ultra, which forced me to make an incredibly difficult decision to abandon the Samsung brand after over a decade of unwavering loyalty.
For weeks, my phone has been plagued by problems stemming from what appears to be a faulty software update. Despite factory resets, extensive troubleshooting, and even seeking help from your support channels, the situation remained unresolved. My phoneāa critical tool for my workābecame unreliable, with constant reboots, sluggish performance, and an unresponsive UI. I had no choice but to purchase a new phone.
What makes this situation even more devastating is that I lost extremely important information in the process. For reasons I still cannot understand, my Samsung account failed to retain two yearsā worth of data, despite being connected to the cloud. Files, critical notes, and irreplaceable information were all wiped, leaving me scrambling to recover pieces of my work and personal life. This level of data loss from a service I trusted is unacceptable and has caused me immense stress and hardship.
What saddens me the most is that I was left feeling abandoned as a customer. This issue is widespread among S22 Ultra users, and yet the only 'solution' offered is an expensive motherboard replacement due to an update that, frankly, should have been rigorously tested before release. This response is unacceptable for a brand that prides itself on quality and innovation. It feels as though Samsung washed its hands of responsibility, leaving loyal customers to bear the brunt of the costsāboth financial and emotional.
I reluctantly switched to an iPhone, a decision I never wanted to make, as I have always preferred and supported Samsung products. However, I had to prioritize reliability for my work, and your handling of this issue made it clear that I could no longer trust the brand to support me when it mattered most.
This situation has shattered my faith in Samsung and its commitment to customer satisfaction. Not only did I incur unexpected expenses, but I also experienced significant inconvenience and disappointment. After 10+ years of loyalty, this is a deeply disheartening way to end my relationship with a brand I once admired.
I hope Samsung takes these concerns seriously and addresses the root causes of this issue for current and future customers. No one should have to go through this level of frustration, especially due to something entirely preventable.
the issue persists. The phone reboots whenever it gets slightly warm or if I have more than 3 apps open. Clearly, this isnāt just a software issue; itās a deeper hardware or system flaw. Extremely frustrating
I did a factory reboot, didn't work at all. then I just had less than 10 apps in my phone, and it kept doing the same. Even when I took picture, it would reboot/freeze after taking a few shots
